Sany Crane wins the Best Customer Care Award
From September to November in 2020, Sany Crane launched the action of providing valuable service the globe over with the theme of “Prioritizing Service and Improving Capacity” to bring customers optimal product experience with more considerate customer care and further upgrade services.
It is estimated that more than 700 service vehicles, 30 service examining vehicles, 1,200 service engineers, and 300 supplier teams were put into use and more than 600 service tools were added. Tens of millions of yuan was invested to upgrade and complement the service network stations, warehouses and hardware facilities in back shops.
Meanwhile, service teams were set up to provide service for customer for a day that is free of charge for the first time. Equipment testing service for free that is packaged, personalized and customized to expand the coverage area of service resources.
The action has provided special examining service for over 5,000 pieces of equipment in 29 regions across the country. The maintenance parts worth more than one million yuan were handed out free of charge and training on detailed knowledge of safe operation and maintenance was carried out to ensure that customers can operate the equipment appropriately and efficiently.
To date, Sany Crane has launched the action of providing valuable service the globe over for 12 years consecutively. In face of the industry’s new development pattern and the need to pursue quality development, Sany has persisted in innovation and constantly improved its service capacity and the service system construction under the principle of service creating value.
Taking customers’ satisfaction as its mission, Sany distributes resources efficiently and improve the feedback mechanism, which reflects its commitment of “sparing no efforts in providing optimal service for customers”.